Privacy Policy
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In this Privacy Policy (“Policy”), Digital Fortress Co., Ltd. (“we”, “our” or “DF”) explains how we collect, use, store, process and share personal data when you use Matter Utilities. “Personal data” means any information that relates to an identified or identifiable person, such as a name, an email address, an identification number, or an online identifier.
Scope
This Policy applies to the Matter Utilities app and covers only the data collected through it. It does not cover other services that have their own privacy policies.
Using the app without an account
You can use Matter Utilities, including pairing and controlling your devices, without creating an account. An account is only needed for features that depend on knowing who you are, such as saving your Matter codes. If you never sign in, we do not create an account for you and we do not receive any account data from you.
What personal data we collect
Account information (only if you sign in)
You can sign in only with Sign in with Apple. When you do, Apple shares with us:
- a unique identifier for your account in our app,
- your name, if you choose to share it,
- your email address, or a private relay address if you choose Hide My Email.
We do not receive your Apple ID password.
Saved Matter codes (only if you use Save Matter code)
If you turn on this feature, we store the Matter codes you save (the QR code content or the manual pairing code), together with the names you give them, linked to your account. This lets you reuse them later and on other devices where you sign in with the same Apple account.
Information stored only on your phone
- Usage information: the actions you perform in the app, such as changing a setting of a controlled device.
- Information from controlled devices: the configuration and state published by your devices.
- Technical information: your phone make and model and the OS version, which help us fix problems and improve the app.
This information stays on your phone and is not sent to our servers.
Purchase information
When you buy a subscription, Apple processes the payment. We only receive confirmation of the purchase, which we use to unlock the features you bought. We never see or store your payment details.
Why we use your data
- To let you sign in and keep your account.
- To store and sync your saved Matter codes.
- To provide the functions to control and debug your Matter devices.
- To confirm your subscription and unlock Premium features.
- To troubleshoot and improve the app.
Lawful basis for processing
- Your consent. For optional features such as signing in and saving Matter codes. You can withdraw consent at any time by signing out, deleting saved codes, deleting your account, or contacting us.
- Legitimate interests. For supporting the products you use, operating our business, and protecting the security of our systems and customers.
- Contract. To provide the features you requested or purchased.
- Legal obligation. When the law requires us to process data, for example to respond to a legal process.
Where we store and process data
Information that stays on your phone is stored using Core Data, provided by Apple. Account information and saved Matter codes are stored on our servers, and are processed there only to provide the features described above. We use reasonable technical and organizational measures to protect this data against loss, misuse and unauthorized access.
Sharing of data
We do not sell your personal data and we do not use it for advertising or tracking across other companies’ apps and websites.
We share data only in these cases:
- Apple, for Sign in with Apple and in-app purchases, under Apple’s own privacy policy.
- Service providers that host our servers and help us run the service, who may only process data on our instructions.
- Legal reasons, when we must respond to a legal process or an enforceable governmental request, or to protect our rights and security.
How long we keep your data
We keep your account information and saved Matter codes for as long as your account is active. You can delete individual saved Matter codes at any time. When you delete your account, we delete your account information and saved Matter codes from our servers. We may keep limited information only where the law requires it.
Deleting your account
You can delete your account at any time in the app:
Settings > Profile > Delete Account
When you delete your account:
- your account information and saved Matter codes are permanently deleted from our servers,
- we revoke the Sign in with Apple connection for the app,
- this cannot be undone.
Deleting your account does not cancel your subscription. An active subscription keeps renewing until you cancel it in your Apple settings (see below). If you cannot delete your account in the app, email us at hello@df.technology and we will do it for you.
Your rights
Depending on where you live, you may have the right to access, correct or delete your personal data, to withdraw your consent, and to object to or restrict some processing. You can exercise most of these in the app (view and delete saved Matter codes, sign out, delete account) or by contacting us at hello@df.technology. You may also have the right to complain to your local data protection authority.
Cookies and tracking
The app does not use cookies or tracking technologies to follow you across other companies’ apps and websites.
Children
Matter Utilities is not directed at children, and we do not knowingly collect personal data from children. If you believe a child has given us personal data, contact us and we will delete it.
In-App Purchases and Subscriptions
Matter Utilities offers in-app purchases to unlock Premium features. All purchases are processed securely by Apple’s App Store.
- Subscription: Matter Premium
- Length: Auto-renewable. The available durations and prices are shown in the app on the purchase screen, in your local currency, before you subscribe.
- Features: Advanced features such as saving and reusing your Matter codes, 1-tap automation test, Advanced Device Verify Mode and other premium functions.
Payment is charged to your Apple ID account when you confirm the purchase. The subscription renews automatically unless you turn off auto-renew at least 24 hours before the end of the current period. Your account will be charged for renewal within 24 hours before the end of the current period, at the price shown in the app.
Manage or cancel your subscription: Settings > Apple ID (your name) > Subscriptions > select Matter Premium > Cancel Subscription. If you cancel, you keep access until the end of the current billing period, after which Premium features end. Saved Matter codes beyond the limit of your free plan stay in your account but are locked, and you can still delete them.
Our use of the app is also governed by Apple’s Standard License Agreement (Terms of Use).
Changes to this Policy
We may update this Policy from time to time. When we make important changes, we will notify you in the app or update the date at the top. Please check this page regularly.
Privacy Contact
For questions, requests about your data, or complaints, contact us at hello@df.technology.